RETURNS AND RETURNS POLICY
Izzy training tops RETURNS ONLY
When can I return an item?
You can return an Izzy training top bought online for any reason within 30 days from the day you received it, as long as it is unworn, unwashed, free from marks and retains all original packaging & labelling.
How can I return an item?
You can send your returns by post or courier to our head office address which is given below. Please ensure your package is adequately insured as we are not liable for items until they are signed for at our offices. To complete your return, we require a receipt or proof of purchase. Please forward with a returns form enclosed in your package. We recommend that you use a carrier that will provide a traceable return process as until the parcel is received in our warehouse it remains your responsibility. Please contact me on [email protected] for a returns form.
If you would like to return through the post or courier
Our full delivery address is:
Emma Larkin Books
Who covers the cost of returning an item?
You will need to cover the cost of returning the item to us.
Upon inspection of the returned item, We will reimburse the postage costs of your item only if it is faulty ( please note we will try to repair or replace first) and only after you notify us before shipping.
How long does a refund/exchange take?
From being received at our warehouse it usually takes no more than 72 hours for us to process. Refunds should show in your account 3-4 working days & exchanges 3-5 working days later.
*Please note this will change around our busy periods, e.g. Christmas.
*This does not affect your statutory rights.
Christmas extended returns policy for on line orders
Items purchased from the 22nd October to the 24th December 2020 can be returned for an exchange or refund up to the 10th January 2021 if posted back to our warehouse by no later than the 14th of January with an original receipt or invoice.
Items must be in their original condition.
General Return Conditions
We are confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order we will be happy to offer you a full refund for the value of the product. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached.
We advise that all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging.
You must request a return within 14 days of receiving the item(s)
Returns received in worn condition will not be refunded.
All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery.